Shipping policy

Shipping Methods

At Nuevo Nest, we offer multiple shipping options to ensure your jewelry arrives safely and promptly:

  • Standard Shipping: 5-14 business days (varies by destination)

All orders are processed within 1-2 business days after payment confirmation.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. You can track your package using:

  • Our order tracking portal
  • The carrier's website with provided tracking number

Shipping Restrictions

Please note:

  • We cannot ship to PO Boxes for international orders
  • Some countries may impose customs duties (customer's responsibility)
  • Signature may be required for high-value jewelry items

Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

  1. Contact our customer service within 7 days of delivery
  2. Provide photos of damaged items (if applicable)
  3. We will arrange for replacement or refund

Note: Claims for lost packages must be filed within 30 days of shipment date.

Holiday Shipping

During peak seasons (November-January):

  • Processing times may extend by 1-2 days
  • Express shipping does not guarantee Christmas delivery after December 18
  • Check our website for updated holiday shipping deadlines