Faq

1. What materials are used in your jewelry?

All Nuevo Nest jewelry is crafted from high-quality materials including sterling silver, 14k gold plating, and genuine gemstones. Each product description specifies the exact materials used.

2. Is your jewelry hypoallergenic?

Most of our jewelry is nickel-free and suitable for sensitive skin. We recommend checking individual product descriptions for hypoallergenic properties or contacting our customer service for specific inquiries.

3. How do I determine my ring size?

We provide a detailed ring sizing guide on our website. You can measure your finger using our printable guide or visit a local jeweler for professional sizing. All ring product pages include international size conversion charts.

4. What is your return policy?

We offer a 30-day return policy for unworn items in their original packaging. Please review our full Returns & Exchanges policy for complete details and instructions.

5. How do I care for my jewelry?

To maintain your jewelry's beauty:

• Store pieces separately to prevent scratching
• Avoid contact with water, perfumes, and chemicals
• Clean with a soft, dry cloth
• Remove jewelry before swimming or showering

6. Do you offer international shipping?

Yes, Nuevo Nest ships worldwide. Shipping costs and delivery times vary by destination. You'll see available shipping options and estimated delivery times during checkout.

7. Can I customize or engrave jewelry?

We offer personalization options on select pieces. Look for the "Customize" button on product pages or contact our customer service team for special requests.

8. How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your Nuevo Nest account.

9. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed.

10. Do you offer gift wrapping?

Yes! We provide elegant gift wrapping options at checkout. You can also include a personalized message with your gift at no additional cost.