Refund policy

Refund Policy

Our Commitment

At Nuevo Nest, we take pride in the quality of our jewelry and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund process.

Eligibility for Refunds

  • Items must be returned within 30 days of delivery
  • Products must be unused, unworn, and in original condition with all tags attached
  • Original proof of purchase (order number or receipt) is required
  • Custom-made or personalized items are not eligible for refunds

Return Process

  1. Contact our customer service at [email protected] to initiate your return
  2. Pack the item securely in its original packaging
  3. Include the original invoice or order confirmation
  4. Ship the package to our return address (provided upon request)

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Timeline

Once we receive your returned item:

  • Inspection: 3-5 business days
  • Refund processing: 5-7 business days

Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

Exchanges

We gladly offer exchanges for items of equal value. Please indicate your preferred exchange item when contacting customer service.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the item and packaging. We will arrange for a free return and full refund or replacement.

Questions?

For any questions about our refund policy, please contact our customer service team at [email protected] or call +1 (800) 555-0199 during business hours (9AM-5PM EST, Monday-Friday).